Everything you need to know about ordering, shipping, returns, consultations, and using your cart on Abilene Auto Trader.
We ship to all 48 contiguous United States. Orders are processed Monday through Friday and typically leave our fulfillment center within one to two business days. At this time we do not ship to Alaska, Hawaii, or international destinations.
Standard shipping is $8.99 on orders under $99. Orders of $99 or more qualify for free standard shipping. Expedited options may be discussed with our team by email after checkout for time-sensitive projects.
Most customers receive orders within three to seven business days after shipment, depending on destination and carrier transit times. You will receive a confirmation email with tracking details once your package is on the way.
Unopened items in original packaging may be returned within 30 days of delivery for a refund or exchange. Items that have been installed, modified, or show signs of use are not eligible. Contact us at contact@abileneautotrader.com with your order details to initiate a return authorization.
Yes, if the item is unused and in resalable condition. We strongly recommend booking a free consultation or emailing your year, make, and model before purchasing to reduce fitment issues. Our team can help verify compatibility before you order.
Most products carry a manufacturer warranty ranging from 90 days to limited lifetime coverage depending on the category. Warranty terms are listed on individual product pages and included with your shipment. We assist with warranty claims on your behalf when needed.
Each product listing includes general fitment notes. For precise confirmation, email us your VIN or full vehicle details. Our parts specialists cross-reference manufacturer databases before recommending a purchase.
A vehicle consultation is a complimentary virtual session where our experts review your goals, current setup, and budget. You will receive a prioritized recommendation list with compatible products. Request a session through our contact page or the consultation service page.
Yes. Initial consultations are provided at no charge with no obligation to purchase. If your project requires extended research or custom sourcing beyond standard catalog items, we will discuss any associated fees upfront before proceeding.
Click "Add to Cart" on any product to save it locally in your browser. Your cart persists between visits on the same device. View and edit quantities on the cart page. The badge in the header shows your total item count in real time.
Checkout collects your name, email, and optional order notes. After submission, a representative reviews your order and contacts you to confirm details, shipping, and payment arrangements. This is not an automated payment gateway—personal follow-up ensures accuracy.
After checkout submission, our team will contact you to complete payment. We accept major credit cards, debit cards, and secure digital payment options. Payment details are never stored on this website.
Email us at contact@abileneautotrader.com during business hours (Mon–Fri, 8:00 AM – 6:00 PM CST). We aim to respond within one business day. Include your order reference or vehicle details for faster assistance.
Abilene Auto Trader is an ecommerce and consultation business—we do not perform on-site installations. We provide detailed fitment notes and can recommend installation difficulty levels. Many customers work with a trusted local mechanic or DIY using our guidance.
Still have questions? We are happy to help.
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